01 One point of contactContact
02 A written scope of worksDocument
03 Drawings approved before orderingSign-off
04 Trades booked in sequenceStaging
05 Variations raised in writingChange
06 A walked handover at the endHandover
01 Local, so the site visits are easy
Murrumbeena and the suburbs beside it are a short drive, which makes check measures, material drop-offs and a look-in during cabinetry week normal rather than an imposition.
02 One person answers for the job
You are not passed between a salesperson, a designer and an installer who have never spoken. The same contact carries the detail from the first measure to handover.
03 The scope is written, not implied
Materials, inclusions and the stages of work are set out before anything is ordered, so the quote can be read line by line rather than taken on trust.
04 Trades run in the right order
Plumbing, electrical, joinery, stone and tiling are booked against the stage they belong to, which is what stops a kitchen sitting idle waiting for someone to come back.
05 Design is done before pricing
A layout and a material list come first, so the number attached to them means something. See Kitchen Design and Kitchen Cabinets for how that decision-making runs.
06 The finish is the job, not the last day
Scribes, kickboards, seals, adjustments and the clean-up are part of the scope, because they are the part you look at for the next fifteen years.